Recover a missing daily-report email
For the manager sharing a daily report. A closed day and successful email
receipt are separate outcomes. A missing email or printout does not establish
that the daily failed to close.
- Open Console → Reports → Daily reports at the correct working location.
Confirm the daily reference, dates, and Open/Closed status.
- Open the header's Email delivery status. Review all recipient pages, not
only the first rows.
- Check configured Manager report recipients through Manage recipients
or Settings → Location settings → General. Verify authorised addresses
and any skipped-recipient/cap notice.
- Interpret the actual state before requesting another delivery.
| State | Next check |
|---|
| Queued / Sending report | Let the existing request progress and refresh status |
| Sent | Ask the intended recipient to check the mailbox; Sent is not proof of reading |
| Failed | Review the error and use the offered Retry for that recipient when appropriate |
| Uncertain | Review before resending; the provider outcome has not been established |
| Opted out | Preserve the recipient's choice; do not bypass it with another automatic entry |
Use Email Report → Send Report for an intended, authorised individual
recipient. This requests that delivery; it is not a resend to everyone. If the
response says already scheduled, queued for retry, or scheduling uncertain,
inspect the existing status before another request.
A day that closed successfully must not be opened or closed again to repair its
report email. An open-day PDF reflects figures at that moment, rather than a
final closed report. Printing is also separate; use
Printer recovery for an unsuccessful till slip.
Escalate with location, daily reference, intended recipient through an
authorised channel, delivery state, request time, and exact error. Keep report
contents, recipient addresses, and staff/guest details out of public
screenshots.