Reservation Reporting and Daily Routine
Accurate reports depend on accurate service actions. Confirm arrivals, no-shows,
cancellations, party sizes, and waitlist outcomes on the day they occur.
Dashboard snapshot
The reservation and waitlist dashboard card brings together:
- today's and upcoming bookings and covers;
- booking status totals, including no-shows;
- today's current Pending waitlist;
- top offerings by bookings and covers; and
- top reservation tags by bookings and covers.
Use bookings to understand visit count and covers to understand guest volume. An
offering or tag can lead one measure without leading the other when party sizes
differ.
Daily reports and manager emails
Reservation reporting can include:
- reservation count;
- booked covers;
- seated reservation covers;
- cancellation rate;
- no-show rate;
- average party size;
- results by offering;
- results by reservation-tag category;
- results by reservation tag; and
- results by booking source.
Use Console → Reports → Daily reports for the current sectioned report.
Manager emails include the available reservation summary; inspect delivery
status separately. Older or incomplete records can lack details, so an empty
section or unavailable figure is not a verified zero. See
Daily report definitions.
The no-show rate uses resolved attendance outcomes: no-shows divided by seated
plus no-show bookings. Pending or future bookings do not dilute this measure.
Tag and category names use the venue's current reservation-tag configuration.
Archiving keeps historical selections resolvable, while renaming or moving a tag
updates its grouping in live reports. A finalized daily report is not rewritten
later.
Business reports also provide dedicated Bookings and Waitlist report
types for deeper review.
Paid experiences add active reservations, covers, booked value, and a
per-experience breakdown to the daily report and manager email. Pending,
confirmed, and arrived experience bookings count; cancelled, declined, no-show,
and completed records do not inflate the forward-looking value. Booked value is
the package value promised on active bookings for that service date, not proof
of payment. Payment settlement and refund reports remain the source for
recognized revenue.
Before service
- Resolve pending booking requests.
- Review unassigned bookings and table combinations.
- Check large parties, private spaces, and whole-footprint holds.
- Review dietary details, occasions, staff notes, and reservation tags.
- Follow up on missing deposits or card verification.
- Check pacing around peak arrival windows.
- Confirm the walk-in waitlist is enabled and correctly bounded if in use.
During service
- Keep actual party size and table assignment current.
- Use partial seating when appropriate, then seat the full party.
- Update wait estimates and notify only when a table is genuinely ready.
- Record cancellations and no-shows promptly.
- Use secure card, refund, and fee actions rather than notes or manual records.
- Add concise staff notes for exceptions and handover.
After service
- Resolve every remaining arrival, no-show, cancellation, and waitlist entry.
- Review pending requests that passed their service time.
- Confirm deposits, refunds, fees, and waivers have the correct outcome.
- Compare booked and seated covers and investigate material gaps.
- Review top offerings and tags for preparation or configuration changes.
- Check tomorrow's large groups, rooms, and payment requirements.
- Check special-day hours, restricted offerings, included items, and
paid-experience totals.
Interpreting patterns
| Pattern | Questions to ask |
|---|
| High cancellations | Is policy clear? Is the cutoff appropriate? Are guests booking too far ahead? |
| High no-shows | Is card verification or a deposit appropriate for the affected service? |
| Booked covers far above seated covers | Are statuses being closed accurately? Are party sizes changing? |
| Repeated peak delays | Do rolling pacing, turn times, or offering weights reflect real service load? |
| Large waitlist with empty tables | Are tables reservable, compatible, clean, and assigned correctly? |
Change one capacity rule at a time and review several comparable services before
drawing a conclusion.
Private-hire reporting keeps the immutable space and layout selected at booking
time. Daily reports break hires down by space and by Seated event versus
Standing reception, even if the venue later changes the space settings.
Distinguish booked, arrived, and seated
Check in records presence without claiming seating. Review actual arrived
and seated counts, rather than substituting the original party size. When party
size changes, inspect the table-fit/move warning and saved assignment before
assuming it stayed appropriate. Physical suitability and service capacity still
need host judgement.
After a correction, compare the live booking/report with the saved historical
daily; a frozen report is not automatically rewritten. Experience booked value
is not proof of funds captured, a promised item served, or a refund completed.
Use the related financial and service records for those outcomes.