Work station tickets and expediter handover
For kitchen and pass staff. Confirm the working location, station or expediter
view, and configured ticket mode. Stations receive the item categories assigned
in Prep stations.
Read table/order identity, items, choices, allergens, kitchen notes, course, and
timer. A held course is not an instruction to start immediately; coordinate
Fire with the floor team.
Advance the real preparation state
The configured mode determines the action: simple one-tap can clear to Ready,
swipe supports bump/recall, and progression advances through steps. Follow the
labels on that station. BUMP advances preparation; it does not settle a
bill. Use Start when preparation begins, Ready when plated, and the offered
Out/service action after actual handover as appropriate to the configuration.
The expediter view coordinates across stations. SERVE confirms food was
picked up when ready, RECALL brings back work needing attention, and
RUSH marks priority. Do not mark a ticket served solely to remove its timer.
Mistakes, sync, and recovery
Use the offered undo toast or Activity to inspect and correct an actual bump
mistake. A queued offline action may not yet be reflected on another screen.
Restore connection and inspect existing state rather than bumping the same
ticket repeatedly or recreating the order.
Warning/alert colours follow configured wait thresholds. Review the item and
kitchen facts rather than treating colour as an automatic food-safety judgement.
Preserve the restaurant's verified allergy process; displayed notes/badges do
not replace direct kitchen confirmation.
If a ticket is missing, check station categories, order/round Send and Fire,
item state, selected view, filters, and sync. For paper output, check the
printer queue separately and coordinate before reprinting. Escalate with
station, order/course, actual preparation state, last action, device, time, and
error.