Finding What You Need
Quick answers to the questions managers ask most at the end of a day. "Console
report" means working location → Reports → Daily reports → the report. "App"
means the Stats tab in the staff app.
Sales
What were today's sales?
The large Net sales figure at the top of the console report or the app
Summary. It is food, drinks and other sales after discounts, without VAT. See
Net sales and what sits outside it.
Where are reservation deposits?
Under net sales: "+ … reservation deposits, held for bookings". Deposits taken,
used against bills and refunded are in Tax & close-out → Deposits. Deposits
are not part of net sales.
Where are gift cards?
Gift cards sold are under net sales ("+ … gift cards sold"). Sold, redeemed,
refunded and outstanding are in Tax & close-out → Gift cards & accounts.
How do I see Lunch vs Dinner?
The day → Services in the console, or Summary → Services in the app. To
set your own services, go to Location Settings → General → Service Shifts
and use Add typical shifts or Add Shift. Without them, the report uses
that day's reservation shifts.
When were we busiest?
The day → Item sales by hour. The peak hour is marked, and the section
heading names it.
How does today compare with last week?
The change next to net sales and the Key figures trends compare with the
most recent closed day on the same weekday, or the previous day if there is
none.
What sold best?
Menu → Top sellers. For every item, use All items in the console and
Export CSV if you need a spreadsheet.
Menu → Popularity × margin. It needs recipe costs on at least five food
items.
Money
How much did we take in cash?
Money → Takings by method, the Cash row, Net column. For what should
be in each drawer, see Money → Cash drawers → Expected.
How much should be in the drawer?
Money → Cash drawers → Expected, or EXPECTED CASH on the printed report.
See Cash drawers.
How do I record the float, or cash paid out to a supplier?
App → Money → Cash drawers → Add cash entry, then Deposit or
Withdraw with a note. See
Recording cash in and out.
The drawer is short. What now?
See
When the count does not match.
Why don't billed and taken match?
Money → Billed → paid shows the difference. On an open day, some bills are
not paid yet. Unpaid amounts on house accounts are shown separately. A refund
today for an earlier day's bill lowers taken. See
Billed and taken.
Where is the day's reported VAT?
Tax & close-out → VAT, by rate, with reported net and VAT for each. Check
refunds, deposits, gift-card treatment, and the underlying records with the
responsible accounting reviewer; this daily view alone is not a tax return.
Which house accounts were charged?
Tax & close-out → Gift cards & accounts → House accounts charged.
Voids, discounts and refunds
Who voided the most?
Voids & discounts → By team member. Each void in the Voids list shows
who did it, when and why.
Why was something voided?
Voids & discounts → Voids shows the reason, or "no reason given". Click the
row (or tap it in the app) to open the order.
Are cancelled orders counted twice?
No. Cancelled orders are already counted in voids and are listed separately for
reference.
Is a refunded deposit counted as a loss?
No. Deposit refunds for cancelled bookings are shown as a note and are not
counted in voids and discounts.
Team
How many hours did the team work, and what did it cost?
Team → Team detail. Labour cost needs hourly rates on staff profiles, or the
default hourly cost in Location Settings → General.
Why is someone's shift "not counted"?
It was left open for more than 16 hours, so it is treated as a forgotten
clock-out. Correct it in attendance.
Who is still clocked in?
App → Summary → Before closing, or console Team, which offers Open
attendance.
Guests
How many covers did we do?
Covers in Key figures. Guests has the bookings funnel and walk-ins.
How many no-shows did we have?
Guests → Booked covers → seated → No-show. No-show covers are estimated from
the average party size.
What does "Never resolved" mean?
Bookings on a closed day that were never marked seated, cancelled or no-show.
Update those bookings so future reports are accurate.
Where did bookings come from?
Guests → Where bookings came from.
Opening, closing and sharing
How do I close the day?
App → Stats → Close daily, then confirm. See
Closing the day.
The day will not close.
Inspect Settle pending work and actual order/payment/time-record states.
Have the authorised shift leader resolve them, then verify the daily is still
open before closing again. Do not void a legitimate bill or guess a clock-out
time merely to clear the warning.
We forgot to close the day yesterday.
Settle open orders and close it now. The report will cover both days. See
Why close every service day.
Who receives the daily email?
Location Settings → General → Daily report & manager email → Manager report
recipients. Up to 20 addresses. With none, no email is sent.
How do I resend the daily email?
Console report → Email Report, type an address, Send Report. It requests
delivery to that one address. Check the queued, failed, uncertain, or sent state
before resending; it does not prove the person read it. To see who already
received it, click the email status in the report header.
How do I get a PDF?
It is attached to the daily email. From the console, Print and choose Save
as PDF.
How do I print the report on the till?
App → Stats, tap the printer button. Long-press to choose another printer.
Where are earlier days in the app?
App → Settings → Daily reports, or the Last N days bars on the Stats tab
when no day is open.
What do the checks mean?
They are automatic prompts from comparing the day with your own history. Confirm
before acting. See Checks.