# Finding What You Need Quick answers to the questions managers ask most at the end of a day. "Console report" means **working location → Reports → Daily reports →** the report. "App" means the **Stats** tab in the staff app. ## Sales ### What were today's sales? The large **Net sales** figure at the top of the console report or the app Summary. It is food, drinks and other sales after discounts, without VAT. See [Net sales and what sits outside it](/daily-reports/console-report#net-sales-and-what-sits-outside-it). ### Where are reservation deposits? Under net sales: "+ … reservation deposits, held for bookings". Deposits taken, used against bills and refunded are in **Tax & close-out → Deposits**. Deposits are not part of net sales. ### Where are gift cards? Gift cards sold are under net sales ("+ … gift cards sold"). Sold, redeemed, refunded and outstanding are in **Tax & close-out → Gift cards & accounts**. ### How do I see Lunch vs Dinner? **The day → Services** in the console, or **Summary → Services** in the app. To set your own services, go to **Location Settings → General → Service Shifts** and use **Add typical shifts** or **Add Shift**. Without them, the report uses that day's reservation shifts. ### When were we busiest? **The day → Item sales by hour**. The peak hour is marked, and the section heading names it. ### How does today compare with last week? The change next to net sales and the **Key figures** trends compare with the most recent closed day on the same weekday, or the previous day if there is none. ### What sold best? **Menu → Top sellers**. For every item, use **All items** in the console and **Export CSV** if you need a spreadsheet. ### Which dishes should we reprice or promote? **Menu → Popularity × margin**. It needs recipe costs on at least five food items. ## Money ### How much did we take in cash? **Money → Takings by method**, the **Cash** row, **Net** column. For what should be in each drawer, see **Money → Cash drawers → Expected**. ### How much should be in the drawer? **Money → Cash drawers → Expected**, or **EXPECTED CASH** on the printed report. See [Cash drawers](/daily-reports/cash-drawers). ### How do I record the float, or cash paid out to a supplier? App → **Money → Cash drawers → Add cash entry**, then **Deposit** or **Withdraw** with a note. See [Recording cash in and out](/daily-reports/cash-drawers#recording-cash-in-and-out). ### The drawer is short. What now? See [When the count does not match](/daily-reports/cash-drawers#when-the-count-does-not-match). ### Why don't billed and taken match? **Money → Billed → paid** shows the difference. On an open day, some bills are not paid yet. Unpaid amounts on house accounts are shown separately. A refund today for an earlier day's bill lowers taken. See [Billed and taken](/daily-reports/console-report#billed-and-taken). ### Where is the day's reported VAT? **Tax & close-out → VAT**, by rate, with reported net and VAT for each. Check refunds, deposits, gift-card treatment, and the underlying records with the responsible accounting reviewer; this daily view alone is not a tax return. ### Which house accounts were charged? **Tax & close-out → Gift cards & accounts → House accounts charged**. ## Voids, discounts and refunds ### Who voided the most? **Voids & discounts → By team member**. Each void in the **Voids** list shows who did it, when and why. ### Why was something voided? **Voids & discounts → Voids** shows the reason, or "no reason given". Click the row (or tap it in the app) to open the order. ### Are cancelled orders counted twice? No. Cancelled orders are already counted in voids and are listed separately for reference. ### Is a refunded deposit counted as a loss? No. Deposit refunds for cancelled bookings are shown as a note and are not counted in voids and discounts. ## Team ### How many hours did the team work, and what did it cost? **Team → Team detail**. Labour cost needs hourly rates on staff profiles, or the default hourly cost in **Location Settings → General**. ### Why is someone's shift "not counted"? It was left open for more than 16 hours, so it is treated as a forgotten clock-out. Correct it in attendance. ### Who is still clocked in? App → **Summary → Before closing**, or console **Team**, which offers **Open attendance**. ## Guests ### How many covers did we do? **Covers** in **Key figures**. **Guests** has the bookings funnel and walk-ins. ### How many no-shows did we have? **Guests → Booked covers → seated → No-show**. No-show covers are estimated from the average party size. ### What does "Never resolved" mean? Bookings on a closed day that were never marked seated, cancelled or no-show. Update those bookings so future reports are accurate. ### Where did bookings come from? **Guests → Where bookings came from**. ## Opening, closing and sharing ### How do I close the day? App → **Stats → Close daily**, then confirm. See [Closing the day](/daily-reports#closing-the-day). ### The day will not close. Inspect **Settle pending work** and actual order/payment/time-record states. Have the authorised shift leader resolve them, then verify the daily is still open before closing again. Do not void a legitimate bill or guess a clock-out time merely to clear the warning. ### We forgot to close the day yesterday. Settle open orders and close it now. The report will cover both days. See [Why close every service day](/daily-reports#why-close-every-service-day). ### Who receives the daily email? **Location Settings → General → Daily report & manager email → Manager report recipients**. Up to 20 addresses. With none, no email is sent. ### How do I resend the daily email? Console report → **Email Report**, type an address, **Send Report**. It requests delivery to that one address. Check the queued, failed, uncertain, or sent state before resending; it does not prove the person read it. To see who already received it, click the email status in the report header. ### How do I get a PDF? It is attached to the daily email. From the console, **Print** and choose **Save as PDF**. ### How do I print the report on the till? App → **Stats**, tap the printer button. Long-press to choose another printer. ### Where are earlier days in the app? App → **Settings → Daily reports**, or the **Last N days** bars on the Stats tab when no day is open. ### What do the checks mean? They are automatic prompts from comparing the day with your own history. Confirm before acting. See [Checks](/daily-reports/console-report#checks). ## Related - [Daily Reports Overview](/daily-reports) - [Reading the daily report in the console](/daily-reports/console-report) - [The daily report in the staff app](/daily-reports/staff-app) - [Cash drawers](/daily-reports/cash-drawers)