# Get help from TablePort support

Call or text **+44 7401 770181**, any time. Our support assistant answers
straight away, and a person from TablePort follows up when needed. You can also
use the chat in the console, or email support@tableport.io.

## What support can do

| You need                             | What happens                                                                                                         |
| ------------------------------------ | -------------------------------------------------------------------------------------------------------------------- |
| An answer or a how-to                | You get a short answer and a link to the guide                                                                       |
| Training for a new team member       | Support walks them through the task, one step at a time, with the guide link                                         |
| To report a bug                      | Support logs it with what you expected and what happened, and gives you a reference                                  |
| To suggest a feature                 | Support logs the request for the product team                                                                        |
| Help with a problem stopping service | Say it stops orders, payments, printing or bookings. Support logs it as urgent and a person is alerted straight away |
| To speak to a person                 | On a call, ask for a person. By text, say you want a person to contact you                                           |

When something stops service, keep your restaurant's fallback running (paper
tickets, a card terminal) while you wait. Check
[Fix a problem during service](/troubleshooting) first: many problems clear
without waiting for anyone.

## Let support check your restaurant's data

By text, support can look at your restaurant's settings, menus, bookings and
reports to answer questions such as "why didn't the kitchen printer get
yesterday's order?" First, link your number:

1. Text support from your own mobile and ask it to check something.
2. Support replies with a link. Open it and sign in to the console.
3. Choose the restaurant and how long to allow access: 1, 7 or 30 days.

Support sees only what your own role allows, it can't change anything, and guest
names and contact details stay hidden. To stop it early, open the console, open
the menu under your name, choose **Support numbers**, and revoke the number.

The link only works for the mobile number saved and verified on your console
account. On a phone call, support can't open your data, because a caller's
number can be faked. Text the same number instead.

## Never share

Support never asks for passwords, PINs or card numbers. Don't send them in a
message or say them on a call.