# Clock shifts and review time records

For employees recording work and managers reviewing it. Scheduled shifts and
actual time records are different: publishing a rota does not clock someone in.

## At the start and end of a shift

In the staff app's **Employee** tab, confirm your name and location. Check the
shift information and select **Clock in** when starting work. Read any timing
prompt and verify **On shift** and its recorded start time.

At the end, select **Clock out** and verify the status. An old **On shift**
record may indicate a forgotten clock-out; have the manager check the actual
work times before correcting it. The app can allow clock-in without a published
shift; that does not establish that the manager authorised an unscheduled shift.

## Check device sync

A clock action can be retained locally while offline. A notice saying it is
saved on this till and waiting to sync is not proof that it reached the server.
Restore the connection and check the central record. **Time records need
review** means the original times were not accepted and remain on the till.

Use [Time record recovery](/troubleshooting/time-records) before retrying or
entering a manual replacement. Do not sign out, reinstall, or clear device data
while clock actions are pending.

If clock-out says to wait for the shift to sync, restore the connection and
check the same open shift before trying again. If clock-in asks you to sign in
again, first check for pending time actions and follow
[Time record recovery](/troubleshooting/time-records). Preserve those records
and have the shift leader resolve identity or location access before signing
out; do not create a duplicate manual shift as a shortcut.

## Search actual records in the Console

1. Open **Team → Time tracking**.
2. Choose **Location** and **Date range**, then **Search**.
3. Review employee, start time, end time, duration, and active records.
4. Compare with the published rota and the employee's actual work. Check dates
   for overnight shifts; do not assume an end time belongs to the start date.
5. Investigate missing or overlapping entries before using totals in reporting.

An empty result can be a wrong location or date range, not proof that nobody
worked. Failed queries have a retry path; preserve the search criteria.

## Correct a genuine recording error

With the appropriate permission, use the row's edit action to correct start or
end time, then save and refetch. **Add time track** creates a manual record:
choose location, employee, start, and end; leave the end empty only for a shift
still running. Check the existing records and pending device actions first so
that a late sync does not duplicate the manual entry.

Deletion has a permanent confirmation. Do not delete a record just to make hours
or closing warnings disappear. Agree the actual correction with the manager,
then verify the resulting records and [daily report](/daily-reports).

Labour costs are estimates based on available rates and defaults. The tool
records time; it is not a replacement for verified HR or payroll processing.
Escalate with location, employee record, actual start/end, displayed status,
device sync state, and error through an authorised channel.